Dorienne Spennato, AccessEAP Director, Clinical Services Delivery and Sally Laugesen, Associate Director, Organisational Development and Workforce Strategy Workforce discuss the pilot program implemented at the Sydney Children's Hospital.
Sydney Children's Hospital Pilot Program
As we continue to navigate through the challenges of COVID, we know that healthcare workers are on the frontline and still under immense pressure. Recognising the strain facing the healthcare industry, we partnered with Sydney Children's Hospital in 2020, implementing a pilot program to bring EAP to their people. With healthcare workers experiencing fatigue, high workloads and long hours, the aim of the program was to provide accessible support at a crucial time. Our approach was collaborative, investigative and collective, to ensure we were providing the right support.
A permanent onsite clinician was offered to all staff at group and individual levels. Supervision and wellbeing checks were also implemented to support differing roles. The result of the program was increased awareness, trust and utilisation. Staff are using both the EAP and onsite service, more than doubling the uptake of counselling services and leading to better outcomes for their people.
How can we support you?
With the success of the program, we would like to help other healthcare and social assistance organisations find the right support during these challenging times. For more information on the pilot and our available services, please complete the form below and your main contact will reach out to you for a discussion.