Our Services
AccessEAP provides mental health and wellbeing support across your business. We service locations near and far, with our network of experts across Australia and through our global partnership. From major organisational changes, to building a thriving workplace, to supporting employees from onboarding to retirement – AccessEAP can provide support every step of the journey for every aspect of you business.
Onsite Support
Onsite Support provides confidential workplace counselling, allowing employees to openly discuss concerns and access professional guidance on coping strategies. This service can also be provided offsite, via telephone and video support. Onsite Support addresses challenges that impact employee wellbeing but do not require emergency intervention.
These challenges may still affect the employees’ wellbeing but don’t involve life-threatening, catastrophic outcomes. The reasons that a manager may request Onsite Support are varied however some common examples are:
- Grief and loss (e.g. support through terminal illness or anticipated loss)
- Workplace stress (e.g. under staffing leading to increased workload)
- Organisational changes (e.g. restructures, redundancies)
- Proactive wellbeing support (no specific incident but fostering a supportive environment).
How it Works
If the need for onsite support is identified, the manager can contact AccessEAP for an online or telephone consultation with a clinician to scope out the best approach and ensure the most appropriate clinical support is provided to the employees.
A clinician will attend the workplace to support staff individually, or if appropriate, in small groups. They will use appropriate psychoeducation and emotional support interventions to help staff understand common stress responses and develop healthy coping strategies. Employees use this service on a voluntary basis.
It includes the opportunity for each employee to request a follow-up call post onsite support. The follow-up is conducted by the clinician who provided the initial onsite support.