Our Services
AccessEAP provides mental health and wellbeing support across your business. We service locations near and far, with our network of experts across Australia and through our global partnership. From major organisational changes, to building a thriving workplace, to supporting employees from onboarding to retirement – AccessEAP can provide support every step of the journey for every aspect of you business.
Critical Incident Response
When you report an incident to AccessEAP, a designated member from our Clinical Response Team collaborates with you to understand the incident, assess its impact on employees, and facilitate a response aligned with best practice. A suitable clinician is then allocated to provide support, onsite or through telehealth, as required.
We’re committed to responding to your request 24/7, including public holidays. This service is delivered at your premises or it can be provided virtually.
How it Works
We prioritise trauma-informed, individual psychological first aid, that may involve any or all of the following:
- The session will centre on providing psychological first aid, with the primary goal of mitigating emotional distress stemming from the incident and initiating the recovery process.
- The clinician’s role will involve recognising that this event holds exceptional significance, emphasising the importance of validating the reactions of the involved employees.
- The clinician will frame employees’ responses to the incident as reasonable, given the extraordinary circumstances, and underscore that the abnormality lies in the event itself, not in the reactions.
- The session will aim to facilitate social support and the employee’s support network wherever appropriate.
- The clinician will focus on employee self-care practices and provide employees with immediate and short-term coping strategies.
Critical Incident Follow-Up:
As per AccessEAP’s Critical Incident Policy, employees will receive follow-up support the next day, one week, and one month following the support delivery. A critical incident report will be produced once all follow-up has been completed. This process typically takes 4–6 weeks. Why is a response important?
Timely support after a traumatic incident is crucial for employee recovery. Early intervention helps reduce the psychosocial risk of trauma-related mental health issues.