Frequently Asked Questions

What is an Employee Assistance Program (EAP), and how does it work?

An EAP is a service provider that employers can arrange for their workplaces. EAP offers confidential counselling and support to employees. EAP is usually short-term counselling for a wide range of issues. But at AccessEAP, we also offer much more! Check out our broad range of services and if you have questions, please do not hesitate to reach out.

Who can use AccessEAP services?

AccessEAP services are available to all employees. Depending on your organisation's EAP plan, immediate family members of employees may also have access to our services.

Why AccessEAP?

We are a not-for-profit passionate about supporting mental health and wellbeing. Find out more about our extensive experience and commitment to care.

Can EAP help with non-work-related issues?

Absolutely. AccessEAP supports a wide range of issues, including personal challenges like relationship stress, family concerns, financial planning, and even dietary advice.

What if I need immediate support during a workplace crisis?

For urgent incidents, our Critical Incident Response service provides 24/7 trauma-informed support to help your team through crises like accidents, natural disasters, or sudden loss. Just call us on 1800 818 728 or click on the red critical incident button at the top of your screen.

Is there support for employees who are part of diverse communities?

Yes. We offer culturally sensitive support through our dedicated lines for Aboriginal and Torres Strait Islander employees and LGBTQIA+ employees. Our clinicians are trained to provide respectful, inclusive care.

Does AccessEAP Psychosocial Risk Assessment and support?

Yes. Psychosocial Risk Assessments are recommended if your organisation wants to proactively identify and reduce mental health risks. AccessEAP can help you develop a tailored psychosocial plan for a supportive work environment and, implement the services to manage hazards.

How do managers and leaders benefit from AccessEAP services?

AccessEAP offers Manager Support services, providing guidance on employee management, conflict resolution, and leadership skills. We also have Manager Referred Support to help employees develop skills with manager involvement.

Can I arrange in-person support for my team in person?

Yes, through our Onsite Support service, a clinician can visit your workplace to support teams during transitions or challenging times. Onsite Support is ideal for non-emergency but impactful situations.

What training and development services does AccessEAP offer?

We offer a range of Learning and Development programs, including leadership training, team building, and mental health workshops. Our experts can tailor sessions to meet your organisation's needs.

How do I contact AccessEAP to learn more or book a service?

We are contactable by calling 1800 818 728. Our ‘on-call counselling’ capability means we can respond to any urgent queries for organisations we work with after standard business hours and during public holidays. Examples of urgent requests include: assistance for a critical incident, and emergency counselling support. EAP Counselling can also be booked via the website – accesseap.com.au which directs to the Self-Service Booking Portal.

FAQ