CASE STUDY | Government

Consistent support for a regional council through years of disruption

How a dedicated team of clinicians supported council staff through critical incidents, restructures and natural disasters.

The challenge

The council was going through a difficult period. Multiple serious incidents had affected the organisation and the wider region, alongside restructures and natural disasters. Staff were feeling demotivated, overwhelmed and distressed. Support needed to reach employees, volunteers and subcontractors spread across a large regional and rural area, where appropriate services hadn’t previously been available.

Our approach

With key contacts at the council changing several times over this period, consistency mattered. Staff needed to trust that the people supporting them understood their work environment.

We carefully selected experienced clinicians from our network to provide specialist support in the region. Weekly onsite support was available to all staff across multiple locations for 18 months, with learning and development and leadership support added as needs emerged. The same dedicated team of clinicians stayed with the council over three years, moving to phone counselling when natural disasters left communities isolated.

The impact

Staff feedback remained consistently positive, and the council has continued the partnership. Having the same clinicians in place over several years meant support stayed familiar and trusted, at a time when incidents were felt across the workforce and the communities they live and work in.

At a glance

Organisation:

Regional council

Sector:

Government

Organisation size:

1,500+ employees, volunteers and subcontractors

Region:

Regional and rural

Services:

Critical Incident Response, Learning & Development, Manager Support, Onsite Support

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